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FAQ

Frequently Asked Questions
Help & Support

Orders

  • What payment methods do you accept?

    We are happy to accept all major credit cards as well as PayPal. Please note that we can only accept one form of payment per order.

  • Do you gift wrap?

    Oh, yes. All of our products come carefully wrapped in a stylish and reusable packaging with a beautiful bow on it, because we think of our product as a gift, whether it is for you or for a loved one.

  • What is the status of my order?

    For every order placed, you will receive an email with a tracking number and link, where you can enter it and see the status of the order as well as the expected delivery date.

  • How do I cancel my order?

    Email us at hello@senseslinen.com within 30 minutes of placing your order to process the cancellation. Cancellations are not guaranteed and can only be made during business hours, from Monday to Friday, from 9:00 am to 5:00 pm WEST. We cannot cancel orders for you on Saturdays or Sundays.

Shipping

  • Where does senseslinen ship to?

    We are able to ship orders to all European countries.

  • How much does shipping cost?

    Shipping can cost from 19€ to 26€ in orders below 100€. We offer the shipping on all orders over 100€.

  • When will I get my order?

    You can check the status of your order and the expected delivery date by following the tracking number on the link included on the email that you receive once you place an order.

  • What if I need to change my shipping address?

    That is a tough one, but don’t worry. Please contact us at hello@senseslinen.com within 30 minutes of placing your order, during normal business hours, from Monday to Friday, from 9:00 am to 5:00 pm WEST.

Returns & exchanges

  • What is your return policy?

    At senseslinen, we aim to uphold the highest standards of quality and customer satisfaction. We understand how important it is to find the perfect bedding for your home. This is why we make all our products with so much love and care. If, for any reason, you are unhappy with your purchase, please let us know what went wrong and we will gladly accept returns or exchanges within 60 days of purchase. To initiate an exchange or a return, please send an email to hello@senseslinen.com including your order number, the condition of your product, and the reason for return. Exchanges are always free and returns will be refunded in the original method of payment.

  • How can I return my order?

    If you are unsatisfied with your order for any reason, we are happy to accept returns within 60 days of purchase.

  • How can I exchange my order?

    Please contact us at hello@senseslinen.com within 30 minutes of placing your order during normal business hours, from Monday to Friday, from 9:00 am to 5:00 pm WEST.

  • Which of your products are covered by a warranty?

    All of our amazing quality products have a lifetime warranty, provided if the user follows the care instructions given for that same product or displayed on our care guide page. Mistreatment and reckless handling will break the warranty, so please take good care of them.

  • I want to return only part of my complete set. Can I do that?

    No problem. You can return only part of your set and you will be refunded for only the items that you are returning. We are happy to accept returns within 60 days of purchase.

Products

  • Where are your bedding products made?

    Our bedding is manufactured in the city of Guimarães, in the northern region of Portugal. All our fabrics are made from the finest fibres available, including the finest long-staple certified Egyptian Cotton™, the best grade “A” Mulberry silk and Supima® cotton.

  • Can I purchase just one individual item?

    You are welcome to buy one individual item, whether it is a flat sheet, a fitted sheet, a duvet cover or a pillowcase, or even a towel, a bathrobe or a bathmat.

  • Are your products Oeko-Tex® certified?

    Yes, all of our products are Oeko-Tex® certified. Oeko-Tex® tests for harmful substances, which are prohibited or regulated by law, and for chemicals, which are known to be harmful to health. Read our blog posts and website for more information.

  • What is the thread count of your bed linen?

    Thread count is just a measure of how many threads are in one square inch or centimetres. Our products have a thread count (TC) of 200, 400, 430 and 800, in percale and sateen weave. To learn more about the thread count and the best way to determine the quality of your sheets, read our blog posts and website‎.

  • What is the difference between percale, sateen and cotton-silk?

    Everything comes down to personal preference. Our Egyptian Cotton™ percale is cool and crisp to the touch. This fabric has a soft texture and a more casual appearance. Percale is very breathable and will get softer with continued use. Our Egyptian Cotton™ sateen is extremely soft and smooth. The elegant sateen sheets are also naturally more wrinkle resistant. Our cotton-silk is simply the best. These higher quality sheets are made from Supima® cotton and genuine Mulberry silk. They are light and sleek.

  • How should I care for my bedding?

    We provide a care label in every product, where you can see the care instructions. For further information, visit our care guide page to learn how to care for your senseslinen bedding items.

  • Can I mix and match within a Set?

    Of course! Our sets are pre-bundled, to make it easier for you to buy a full set in no time, but you also get the opportunity to mix and match sizes, colours or fabrics. Also, all bedding items can be purchased a la carte, so you can have a unique bedding set, made just for you.

  • How deep are your fitted sheets?

    Our fitted sheets are designed to fit mattresses up to 30 cm deep. For more details, please click on the Size Guide information found on each product page.

  • Do you offer hospitality bedding?

    Yes, we do. We offer special conditions for hospitality bedding. Please contact us at hello@senseslinen.com.

  • How can I choose the best size for my products?

    If you aren’t sure about the sizes you are looking for, each product and set includes a size guide where we make a suggestion according to the size of your mattress. If you still have doubts or in case you would like to customise your size, please email us at hello@senseslinen.com.

Gift card

  • What types of gift cards do you offer?

    We offer the option of digital gift cards, that are delivered to you by email immediately after purchase. We also provide you with the instructions on how to redeem the gift amount at checkout. Please note that gift cards are non-refundable.

  • How do I send a gift card?

    You will receive the digital gift card by email immediately after purchase, with instructions on how to redeem the gift amount at checkout. If you want to offer it, you will need to forward the email to the lucky recipient or print it out to gift it in person.

  • How do I redeem my gift card?

    Easy-peasy! At checkout, enter the discount or gift card code, by typing your promo code into the empty field. Next, select 'apply' and voilá, your purchase is done.

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